Health and Safety Protocols
Health and Safety Employee and Guest Health
This page will be updated periodically. Please check back for the most up-to-date information.
As our top priority continues to be the health and well-being of our employees and guests, we will be implementing the following procedures. We carefully took into consideration guidance from Government Authorities, Medical Experts, and the CDC, when creating our policies, and will continue to closely monitor recommendation from these experts and make changes as necessary to our protocols and procedures.
The health and safety of our employees and guests is our number one priority.
Face Covering is Required in all public areas- Detailed Information on Governor Mandate
Employee Temperature Screening
Non-invasive thermal cameras are placed at the Employee Entrances at each property. Any employee displaying obvious flu like symptoms or a temperature above 100.4 degrees will be discreetly asked to leave the property. Employees will not be allowed to return to work until the following conditions are met:
- No fever for at least 72 hours (three full days and no fever without the use of medicine that reduces fever;
- Improvement of any other symptoms (coughing, shortness of breath);
- At least 7 days have passed since symptoms first appeared
Guest Temperature Screening
Non-invasive thermal cameras are placed at entry points to the property where guests will enter. If a guest displays a temperature over 100.4 degrees the guest will be asked to leave the property. The guest may request a second screening. A security officer using appropriate PPE and temporal thermometer will record a second temperature. If the second reading confirms a temperature above 100.4 degrees the guest will be denied entry.
Guests are advised to practice physical distancing by standing at least six feet away from any guests that are not part of their party while standing in lines or moving around the property. Appropriate signage requiring social distancing is placed at appropriate locations throughout the property. Restaurant tables, slot machines and other physical layouts are arranged to ensure appropriate distancing. Employees will be reminded not to touch their faces and to practice physical distancing by standing at least six feet away from guests and other employees whenever possible. All resort outlets will comply with, or exceed, local or state mandated occupancy limits.
Hand sanitizer dispensers are placed at key guest and employee contact areas such as reception areas, hotel lobbies, the casino floor, restaurant entrances, cages, ATMs, restrooms, meeting and convention spaces and elevator landings.
There is health and hygiene reminders throughout the property and on digital media in guest rooms.
Signage is posted throughout the property reminding Employees of the proper way to wash hands, sneeze and to avoid touching their faces.
Employee & Guest Health Concerns
As part of our employee training, employees have been given clear instructions on how to respond swiftly and appropriately to all presumed cases of coronavirus infection on property in accordance with local guidelines, and they will be ready to provide full support to our guests addressing any health concerns. Employees are reminded to stay home if they do not feel well. Employees are also instructed to contact a manager if they notice a coworker or guest with symptoms associated with COVID-19 such as coughing, shortness of breath, or other flu-like symptoms.
Employee Responsibilities and Training
Proper and frequent handwashing with soap is vital to help combat the spread of virus. All employees are instructed to wash their hands with soap and warm water for 20 seconds at the start of their shift, at least once every break periods, and several times during their shifts, including when they change gloves or otherwise contaminate their hands. Employees have received proper hygiene training and that training will be reinforced on a regular basis.
All employees have receivde training on COVID-19 safety and sanitation protocols with more comprehensive training for our teams with frequent guest contact including Housekeeping, Food & Beverage, internal maintenance, Casino Operations, Hotel Operations and Security. Training is available in English and Spanish.
Appropriate PPE is provided to all employees based on their role and responsibilities and in adherence to federal, state or local regulations and guidance. Training on how to properly use and dispose of all PPE has been provided. All employees and guest are required to wear masks at all times.
Personal Vehicle (self-park)
• Hand sanitizer dispensers will be available at each point of entry and/or elevator landing.
Hotel Guest Elevators
• Disinfectant wipes will be available for use by the guests at the main elevator lobby.
• Signage is posted on safe elevator use and requesting that there be no more than four guests not part of the same party per elevator.
Cleaning Products and Protocols
Our hotels use cleaning products and protocols which meet EPA guidelines and are approved for use and effective against viruses, bacteria, and other airborne and bloodborne pathogens. We are working with our vendors, distribution partners and suppliers to ensure an uninterrupted supply of these cleaning supplies and the necessary PPE is available.
Public Spaces and Communal Areas
The frequency of cleaning and disinfecting has been increased in all public spaces including an emphasis on frequent contact surfaces including front desk check-in counters, bell desks, elevators and elevator buttons, door handles, public bathrooms, room keys and locks, ATMs, escalator and stair handrails, casino cage counters, gaming machines, gaming tables, rewards kiosk, gym equipment, dining surfaces and restaurant menus.
CDC- and OSHA-approved cleaning and disinfecting protocols are used to clean guest rooms, with particular attention paid to high-touch items including television remote controls, toilet seats and handles, door and furniture handles, water faucet handles, nightstands, telephones, in-room control panels, light switches, temperature control panels and flooring. Housekeeping staff will receive comprehensive training on COVID-19 safety and disinfection protocols.
Electrostatic sprayers will be used to disinfect restrooms, convention center areas, restaurants and various other areas.
All linen will continue to be washed at a high temperature and with appropriate cleaning products in order to eliminate viral and bacterial pathogens. To minimize contact, linens will not be changed when rooms are occupied unless requested by the guest.
High Traffic Areas
Meeting and convention spaces, casinos, restaurants and bars, retail outlets and entertainment venues each have area-specific cleaning guidelines and protocols that meet or exceed all local or national authority recommendations.
Back of House
The frequency of cleaning and disinfecting has increased in high traffic back of house areas with an emphasis on the employee dining rooms, employee entrances, uniform control rooms, employee restrooms, loading docks, offices, kitchens, security scanning podiums, and training classrooms.
Shared tools and equipment will be sanitized before, during and after each shift or anytime the equipment is transferred to a new employee. This includes a phones, radios, computers and other communication devices, payment terminals, engineering tools, safety buttons, folios, cleaning equipment, keys, time clocks and all other direct contact items used throughout the resort.
Air Filter and HVAC Cleaning
The frequency of air filter replacement and HVAC system cleaning has been increased and the amount of air exchange to will be maximized to increase external air flow into the building. An ERV system is in place in each of the Casino properties on the Casino gaming floor. This system brings fresh air into the casino floor and exhaust air is moved out of the casino floor.
Hotel Front Desk. Appropriate distancing will be maintained between employees whenever possible, consistent with CDC and/or state and local guidance
Any area where guests queue is marked with proper distancing--this includes check-in, check-out, elevator lobbies, entertainment venues, coffee shops/cafes and casual dining and bus/taxi lines.
Restaurants and Bars
All restaurants have reduced seating in accordance with CDC guidelines, state requirements and/or local guidance to allow for appropriate distancing between each table and between guests. Bars are open for sit down service with masks required guidelines.
Plexiglass barriers have been placed between slot machines and slot chairs have been arranged to allow for appropriate distancing. Guests will be discouraged from congregating around slots.
Table Games Operations
Table games have a maximum occupancy based on type of game to insure proper distancing between players. Managers will insure patrons do not congregate around tables. Table Games Chips will be sanitized more frequently. Used cards will be destroyed and disposed when a new dealer comes to the Table. New playing cards will be introduced when the new dealer comes to the Table. Dice in Craps will be sanitized between shooters. Where possible, procedures have been adjusted to allow only dealer to touch cards. Face masks required.
Poker Room Operations
There will be a maximum of nine seats per game. Chips will be cleaned more frequently. Cards will be changed and sanitized at least every two hours. Face masks required.
Race & Sports Books
Sports betting open. Chairs and tables in viewing area have been adjusted to allow for appropriate social distancing.
Per Gaming guidelines, occupancy will be no more than fifty percent (50%) of the occupancy limit assigned to each gaming area of the property by local building and fire code. Compliance with the occupancy limits will be achieved by headcounts by management, utilization of the existing surveillance systems and the slot accounting system.
Meeting and Convention Spaces
Meeting and banquet set-up arrangements will allow for physical distancing between guests in all meetings and events based on CDC and/or state and local recommendations. Self-serve buffet style food service will be discontinued temporarily pending State and Local guidance. Occupancy will be reduced based on Nevada Gaming Control Board and state directives.
Guest occupancy limits consistent with CDC and/or state and local requirements will be enforced at our retail spaces.
Pool seating will be configured in a manner consistent with federal CDC and/or state and local requirements to allow for appropriate distancing.
Back of House
Physical distancing protocols will be used in the employee dining rooms employee restrooms, employee entrances uniform control areas, training classrooms, shared office spaces and other high-density areas in order to ensure appropriate distancing between Employees.
All gym/fitness center cleaning and disinfecting will be done in a manner consistent with CDC and/or state and local guidance for gym/fitness center operations.
The flight program has been suspended due to the COVID-19 pandemic. Our staff is in the process of issuing full refunds to your credit card. Please note that refunds can take 7-10 business days to appear on your card.
If you have any questions, please call one of our agents at 866-359-9363.